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What is ServiceNow System Administration

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Servicenow Administration is for the candidates who will perform day to day support and maintenance, and work with the functional teams used to develop solutions in servicenow ppm. It coordinates development and support efforts within the admin team, and will be responsible for developing training plans for end users and platform customization to meet evolving organizational requirements. It gives general support for administration and maintenance of the servicenow platform, and is responsible for associated applications. ServiceNow Training By using it servicenow administrators can work closely with the servicenow functional team to build requested items and tasks, through workflow to manage processes from the customer for the fulfilment of teams.

What does servicenow administrator do


It includes duties and responsibilities like usage, monitoring the health and compliance of servicenow as developing system integration and process automation. They need to create and configure business rules, UI actions, UI policies, ACLs, client scripts, etc. also configure and create notifications, UI macros, UI pages, formatters and also include scripts. Servicenow administrators can guide development of servicenow modules to help leaders measure project success with the help of capturing data related to cost, effectiveness, quality and schedule.

How to become servicenow administrator


The candidates require a bachelor’s degree in a quantitative field, which includes engineering, maths and computer science with a proven track record of out of the box thinking and the ability to think large scale.
It prefers servicenow system administrator certification, and should have 5 to 7 years of IT operations experience and experience of 3 to 5 years with servicenow ppm administration in an enterprise environment. I
It has to be savvy and able to design and build applications which meet objectives and business goals, it needs experience with Javascript, HTML, XML, in creating servicenow update sets, and to promote and test through multiple instances and into production. we have ServiceNow Online Training also.


  • It reaps additional timesaving with its ability of capturing changes through subsequent discoveries over the life of the system, the discovery has reduced on average the devices within our IT environments within an hour.
  • In its portal, the widget concept and the developed ways of the simple widget, we can leverage a lot on top of it.
  • It provides simple integration and allows to create an interface between SAP and serviceNow that helps to control projects for accounting and forecast the projects.
  • Maintain very good incident management, chain management and the features of problem management.
  • It enabled our management and administrative consulting business, which provide digital transformation services for our clients over the world, as we use the accelerated platform for doing targeted IT operating transformation models.


  • It is essential to keep up with new technologies as well as improvement of automatic detection, the breadth of devices and the depth of devices covered.
  • This servicenow administration lacks the fixed solutions for digital signatures, which is apart from our license with adobe which requires orchestration.
  • As it is a newly formed module that requires a lot of development as it is a simple new module, and was introduced in the last two years and becoming more matured day by day with high speed, but there is a lot of scope for improvement in that module.


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